How can we help?
Clear answers to help you choose, order and care for Sartoria with confidence.
FAQ
Sartoria is a Pakistan-born formalwear brand creating refined shirts, ties, pocket squares and a growing wardrobe of tailored essentials for professional and occasion dressing.
Please use the size and measurement guide shown on the relevant product page. Because sizing can vary by product category and fit, we recommend checking the individual garment measurements before ordering. If you are between sizes or need help, contact our support team before placing your order.
Fabric composition varies by product and collection. We state the available composition on each product page and are building the Sartoria Fabric Guide to explain how different materials feel, perform, wear and should be cared for.
It describes our point of view. Sartoria is inspired by the restraint, proportion and discipline associated with Italian sartorial culture, but the brand is Pakistan-born and interpreted for the climate, occasions and way of life we understand. It does not mean our products are manufactured in Italy.
Yes. Sartoria currently delivers across Pakistan through trusted delivery partners. Delivery timing can vary by city, service area and courier conditions. Please provide complete and accurate contact and delivery information at checkout.
Eligible apparel may be requested for return or exchange within 14 days, subject to our Returns & Exchanges Policy. Items must be unworn, unwashed, unused, unaltered and returned with their original tags, packaging and order confirmation. Sartoria does not offer cash refunds on eligible returns; approved value is handled according to the published policy.
Ties, pocket squares and other accessories are generally non-returnable and non-exchangeable unless they are received damaged or defective. Please review the full Returns & Exchanges Policy before ordering.
Eligible sale items may be exchanged one time in accordance with our Returns & Exchanges Policy. Clearance items cannot be returned or exchanged.
Always follow the care instructions provided for the individual product, because different fabrics require different treatment. Our Journal and Fabric Guide are being developed to help customers understand materials and care for garments so they can be worn for longer.
For product, sizing, order or after-sales assistance, email us at sartoriastoreofficial@gmail.com info@sartoria.store or call +92 300 0340050.